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Reward Program

Welcome to Kerwell Rewards. Sign up to earn points towards all future purchases -- it's easy and free.

How it works

Earn

When you purchase eligible products from our store (in-person or online), you earn points with each purchase. The more you purchase, the more points you receive – and the more rewards you can redeem.

Redeem

When you accumulate enough points, you can redeem your rewards ranging from discounts to free products. Sign in to your account to see how many points you’ve earned and what rewards are available to you.

Enjoy

You can easily apply your rewards online at checkout or let a Kerwell associate know you would like to redeem them if you are shopping in-store.

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Frequently Asked Questions

How do I earn points?

You can earn points within the 'ways to earn' section of the Kerwell loyalty panel. The social media (Like on Facebook, Follow on Instagram, etc) and birthday earning actions need to be taken by clicking directly on the panel. Points for creating an account (sign up), placing an order, and/or writing a product review will be immediately credited to your account provided that you are logged in and using the same email address as your Kerwell account.

How do I apply a previously redeemed reward?

When you redeem a reward, your points are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you choose not to use the reward, it will be saved in your panel under Your rewards.
To use a previously redeemed reward, login to your account. Then click Your rewards and select the reward you want to use. Copy and paste the discount code at checkout, or click the Apply code button to apply it to the cart immediately. Only one reward is allowed per order.

Do my points expire?

Currently, points do not have an expiration date and can be redeemed at any time.

How do I refer a friend?

Through the loyalty panel, you can share your referral link via Facebook, Twitter and/or email directly to a friend. You can also share it by copying and pasting the referral link in other social media platforms, SMS, WhatsApp, etc.

Once your friend clicks on the referral link, they will be redirected to our store's page; where they'll have to enter their email address in a prompt to get their reward/discount code via email. Your friend will need to manually copy and paste the code for it to be applied at checkout.

When your friend makes a purchase with the reward/discount code; that's when the referral is considered completed. Only then you will receive an email notifying you that your friend has made a purchase with your reward/discount code, which you can find by logging into the store, clicking on the panel > Your rewards.

How do I earn birthday points?

You will need to log into the Kerwell loyalty panel (bottom left of website) to enter your birthday date in the loyalty panel under the 'ways to earn' section. This cannot be added by our customer support. Once that's entered, you will be rewarded with points on your next birthday. Note: In case you enter the wrong date, you can click 'Edit date' again in the panel to enter the correct one. You won't be rewarded on your birthday this year if you enter a date that is in the next 30 days. You will be rewarded the following year on that date.

Can I cancel a reward redemption so I can save my points for a bigger discount?

When you redeem a reward, you are exchanging your points for the reward. You may have accidentally redeemed a reward, or you may want to save your points for a larger discount. In this case, you need to reach out to our customer support to see if we can refund the points for you.

Why isn't my reward working at checkout?

Currently you can only use one coupon at checkout. Using multiple coupons is not permitted. But, you can use a coupon with a gift card at checkout. Also, sometimes the way that we discount an item can affect coupon use. If the checkout rejects your coupon with a sale item, you will need to reach out to our customer support and we will see if we can support reward use with discounted items.

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